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Happiness Chan
1) Who is Happiness Chan?
2) Is this a Japanese series?
3) Where can I find out more about Happiness Chan and her
friends?
The Plush
4) How big are the plush toys?
5) Are the toys suitable for children?
6) Do you have any other characters or merchandise for sale?
Ordering Information
7) How long will it take for the toys to reach me?
8) Do you ship to my country?
9) How can I pay you?
10) I do not have a credit card or paypal. Do you accept
other forms of payment?
11) What shipping method do you use?
12) Will my items be insured and tracked?
13) How secure will my payment be?
14) I wish to use a more secure / faster form of shipment.
15) Do the prices include tax?
Shopping Cart
16) I cannot access my shopping cart! It doesn't remember me!
17) I made a mistake in my order!
18) The shopping cart doesn't update / nothing happens when I
click the "Add to Cart" button.
Refunds and Exchanges
19) What is your returns policy?
20) I received a defective / wrong item. How can I get a
refund/exchange?
21) How long will it take to get the return done?
Answers
1) Who is Happiness Chan?
Happiness Chan is a little lost plush girl on a big adventure! She travels the
"great out there" to find the meaning of happiness. Along the way, she makes new
friends and helps them find their own little piece of happiness!
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2) Is this a Japanese series?
No. Happiness Chan originates out of Singapore. It was launched online in
mid-2005, with an English website filled with online stories and games!
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3) Where can I find out more about Happiness Chan and her
friends?
You can visit Happiness Chan Online at the following URL:
http://www.happinesschan.com
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4) How big are the plush toys?
The toys have an average height of 20cm / 8".
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5) Are the toys suitable for children?
The suggested age for the Happiness Chan plush is 5 years and above.
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6) Do you have any other characters or merchandise for sale?
Our website is up to date with any new merchandise information and availability.
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7) How long will it take for the toys to reach me?
It varies depending on the location and bulk of the items ordered, but a safe
estimate would be between 10-20 working days. If you have waited longer than
that and still have not received your items, please contact us!
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8) Do you ship to my country?
We do our best to ship worldwide! However, there are some places that our postal
services are unable to access. If that is the case, you will receive a full
refund of your order, with our sincere apologies.
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9) How can I pay you?
We currently accept secure payments through Paypal, which also includes major
credit cards. You DO NOT require a Paypal account.
For more information about Paypal, please visit
their website.
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10) I do not have a credit card or paypal. Do you accept
other forms of payment?
We are unable to promise anything, but we'll try!
Send us an email and we'll see
what we can do for you!
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11) What shipping method do you use?
We utilize our local postal service - SingPost. Singapore has an advanced postal
system with a great track record for timely deliveries!
Visit SingPost online for more
information!
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12) Will my items be insured and tracked?
We are unable to offer tracking or insurance via the default method of delivery.
However, all our items are mailed with delivery confirmation.
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13) How secure will my payment be?
All payments are handled by Paypal, a reputable online payments company that has
had a long history with Ebay.com.
Visit Paypal for more information on
payment security and their privacy policies.
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14) I wish to use a more secure / faster form of shipment.
We are able to provide courier deliveries via Singpost and Fedex. Please email
us BEFORE placing your order, and we will revert with a shipping quote. Note
that default shipping charges will no longer apply.
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15) Do the prices include tax?
We do not charge tax. Your final order will be the total of our listed prices
plus your shipping fees. We are not responsible for any taxes or custom duties
that may arise on your end.
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16) I cannot access my shopping cart! It doesn't remember me!
Our Paypal shopping cart is only a temporary mechanism that will only "remember"
your order for a certain period of time. The information is gone when your
internet browser clears its cached files.
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17) I made a mistake in my order!
Please email us immediately with your order number, and the details that you
would like to change. If the item(s) has not yet been sent out we will do our
best to make amendments. Please note that the buyer will be responsible for any
additional charges that arise from refunds or payment complications from changes
in orders.
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18) The shopping cart doesn't update / nothing happens when I
click the "Add to Cart" button.
Your internet connection may be unstable, or the Paypal website may be
experiencing downtime. Please try again in a while.
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19) What is your returns policy?
We will honour an exchange of items if they are defective when delivered.
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20) I received a defective / wrong item. How can I get a
refund/exchange?
Items that were received in defective condition can be exchanged 1:1 for the
same item*. Exchanges must be brought to our attention within 14 days of
delivery.
There are 2 ways to get a defective item replaced.
a) Return the damaged item to us. Please note that we will not cover the cost of
mailing the item back. Remember to include your order number with the item. A
replacement will be mailed out at no additional charge.
b) Email us a digital photograph of the damaged item, from at least 3 angles. If
we are able to concur that the damages did arise from manufacturing defects, a
replacement will be mailed out at no additional charge. Pictures that are too
blurry and unclear, or that have been digitally manipulated may be rejected.
*If the item is no longer in stock, the buyer may choose to receive either a
refund of the item's price, or another item of equal value. We do not issue
refunds otherwise.
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21) How long will it take to get the return done?
Once we have received the evidence of a defect as mentioned in 20a) and 20b), we
will send out a replacement using our default postal service. Please refer to
Question 7) for more.
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